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Posts: 1
Registered: ‎11-18-2021

Adding to what should be an endless chorus: HAVE A STORE PHONE

Under the absolute guise of "COVID problems", you can no longer reach an actual store.  After jumping around on the electronic phone system for far too long, I was told there is no way to reach a local store.  I'm done.  Seriously, just done.  And soon enough, the majority of your customers will go elsewhere, to store with actual customer service agents, who actually sell you products they have in store.  

Posts: 10,229
Topics: 1,526
Kudos: 744
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Solutions: 323
Registered: ‎11-10-2008

Re: Adding to what should be an endless chorus: HAVE A STORE PHONE

That is only half the problem. As you may have seen on the news, stores have reduced staff and or are struggling to hire people to work in store. It's only going to get trickier as we approach the holiday seasons with a high volume of shoppers either turning to online or a select few will visit the store this year for XMAS shopping as many locales have opened up fully for business again.


However, these forums are a valuable resource to your issues shopping in store and the mods have helped customers get things right with their in store experience. If you would like to wait, I'm sure they can help you as well.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 798
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Registered: ‎07-23-2018

Re: Adding to what should be an endless chorus: HAVE A STORE PHONE

Hello, nongreen,


It is always a pleasure to welcome a new member to our online community. While I wish your first post had been related to a positive experience, I would like to thank you for taking the time to share your feedback. In effort to serve customers in the most efficient manner, incoming calls are directed to a national team. This is a relatively new process, and we’re constantly working to evolve, to ensure things run smoothly. I understand your experience was not what we would have hoped for, and I appreciate you taking the time to make us aware of what you experienced.


While calling your local Best Buy store directly may not be an option, there is an email link on the Store Details page for each location. You can use the Store Locator tool to access the correct information. I’d be happy to see if I may be able to answer any questions you may have. If necessary, I can also reach out to the Best Buy store in your area, on your behalf. You’re welcomed to send a Private Message, and I’ll do all I can to help. To send a Private Message, simply select the darker blue icon, which is located across from my signature.



Sarah|Social Media Specialist | Best Buy® Corporate
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