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Posts: 1
Registered: ‎01-06-2018

Account was compromised

I sent out an email to BestBuy but I haven't gotten a response for a couple of days, so decided I'd post here. But I received a email that my account email was changed even though I never changed it. I'm worried my account is compromised and I would like to recover my account and make sure my points that were attached to the account are still there so I can make purchases again.

Posts: 2,605
Topics: 28
Kudos: 211
Solutions: 141
Registered: ‎08-21-2017

Re: Account was compromised

Hello Mrbifftannen-


Welcome to our community and thank you for writing to us regarding your account. I am sorry for the delay in responding to your message, we are still working to respond to all of the messages we received this holiday season. I am disheartened to hear that the email address on your account was changed without your permission. I can certainly understand how disconcerting it can be to see that a change was made to your account without your permission. I'm happy to look in to this to see how to best assist you. 


Can you please send me a private message with some more information about your account? I will need your:


Full name

Email address

Phone number

Shipping address

Correct email address on account

New email address on account (if available)


To send a private message please click the button at the bottom of my post. I look forward to your response so I can help research for you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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