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Posts: 3
Registered: ‎10-05-2019

Account support - cannot login



I am trying the support forum now in hope I will find somebody who can help me. I alreached reached out to the official 

support via email, but they are not even trying to help me.


I reported that I cannot change my password and within 4 (!!!) weeks, I got three times the email reply that if I have 

account issues I should first try to change my password.It is very obvious that they didn't even read my reported issue

and I got a copy and paste reply. I also called three times the phone support, but they are not helpful either. They said 

all they can do is to report my issue and then the spirale started again where I got copy and paste mails and nobody is

even reading my issue. 


However, here my issue:

When I try to logon, it asked me asked me to put a confirmation code - however I never receive the confirmation code. Neither via email nor via text message. My account and email is okay - I'm using both email and cell number since many

years with best buy and never had an issue. I simply do not get the code .... When I bought something I still get the receipt to my email address, so that is still working.


I already stopped being a best buy customer, since they do not even take me seriously. BTW. I am since multiple years every year either a elite or even elite plus member. I have also enough points for a $20 reward, maybe that is 

the reason why so far nobody even tried to help me. 




Posts: 7,183
Topics: 115
Kudos: 446
Solutions: 395
Registered: ‎12-23-2016

Re: Account support - cannot login

Hello, Alex,


Thanks for joining us at the Best Buy Community forums. Issues with logging in are never fun.


Are you using a VPN or ad blocker? Those can both cause this to happen. If disabling that doesn't help, try clearing your cache. These steps almost always help resolve not being able to log in.


If none of those steps work, please let me know by sending in a private message through the link in my signature. If you include your name, email address, and phone number, I can look into this for you.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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