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New Member
Posts: 2
Registered: ‎09-11-2019

Account not found


I created a new account and made a purchase and it was debited from my credit card.  When I try to access my Bestbuy account it says! The email or password did not match our records. Please try again..I did a password reset and it comes to my email now saying I may need to create an account.  Yet it took the money from my credit card. Help 


thank you celeste

New Member
Posts: 2
Registered: ‎09-11-2019

Re: Account not found

It also gave me a number associated with the account I have that. I didnt get the order number though IE crashed after it confirmed my order. 

Posts: 6,972
Topics: 140
Kudos: 382
Solutions: 322
Registered: ‎11-30-2015

Re: Account not found

Hey, celesteo1,


Thank you so much for choosing Best Buy for your purchase and for joining our community! We’re sorry to hear that upon trying to log into it after making your purchase you’re not able to on I understand how that could certainly spark some frustration on your end. We’d be happy to see what advice we can share on this matter.


Can you please verify that you’ve cleared your browser’s cache and tried to reset your password again? Please note passwords are case sensitive. We’d be happy to take a further look into your profile to see if we can pinpoint the hiccup if the suggested troubleshooting doesn’t resolve the issue you’re having.  A private message with further information to look into this can be sent by choosing the blue “Private Message” button next to my name at the bottom. Please include your full name, phone number and email address in that message.



Mariah|Social Media Specialist | Best Buy® Corporate
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