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New Member
Posts: 3
Registered: ‎11-09-2019

Account login broken

My wife was able to sign in once on her phone, however now we can't sign in, shows Oops! The email or password did not match our records. Please try again.. I've tried on our ipad, my phone and a PC.  If I do a password reset with email I get an email saying the password reset did not work.  If I try to reset using text message I never receive anything.

 

Please help

Thanks

Jason

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Posts: 436
Topics: 34
Kudos: 100
Solutions: 30
Registered: ‎10-03-2017

Re: Account login broken

Hello there, synapse46!

 

Welcome to our community! Not being able to sign into your My Best Buy account definitely sounds like an issue, so I can understand you wanting to get some assistance with this! 

 

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address

To send me a private message, please click the button labeled "Private Message" in my signature below.

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎11-09-2019

Re: Account login broken

I attempted to send a private message but I'm not sure it worked, it said I had reached my limit of private messages.
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Member
Posts: 16
Registered: ‎05-21-2018

Re: Account login broken

I'm having the same problem. I was able to log in only by resetting my password, but after I logged out and attempted to log back in, I would again receive the same log-in error message. This problem has occurred to others in the past on multiple occassions.

 

Why is this a continual and persistent issue?

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New Member
Posts: 3
Registered: ‎11-09-2019

Re: Account login broken

I can't reset my password using the email or text option.
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Posts: 252
Topics: 12
Kudos: 27
Solutions: 11
Registered: ‎02-08-2019

Re: Account login broken

Hello, synaspe46.

Getting an opportunity to login to your My Best Buy account should be a priority, considering these wonderful deals that we’re having!

It didn’t seem that we received a response from you when my colleague asked if you’d provide the following information in a private message so that we can help:

 

  • Your full name
  • Your phone number
  • Your email address

 

To send that, please click on the ‘Private Message’ button that is located to the far right of my signature.

 

Regards,

Wesley|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!