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Posts: 2
Registered: ‎12-21-2017

Account hacked

I guess I'll join the "BB account hacked party". Hacked my account, walked in the store, picked the stuff up and walked out. Considering I get carded everytime, I'm blown away at the laziness of some BB employees. The clowns showed no ID. Now I'm filling out forms, sending in signatures and ID to prove it wasn't me. The first online fraud I've ever had to deal with and I'm over 40. 

Posts: 6,972
Topics: 140
Kudos: 421
Solutions: 321
Registered: ‎11-30-2015

Re: Account hacked

Hello Handsome_Rob,


Being a victim of fraud is certainly frustrating! I appreciate the time you’ve taken to share with us. I’d be delighted to see how I can assist you further, and I sincerely apologize for our delayed response. As you can understand due to the holiday season we’ve been busier than usual, and we’re doing our best to catch up.


Have you checked out our floated post on this topic? You’re welcome to review our Help with Unauthorized Orders on An ID is necessary for in-store pick-up, and the individuals may have placed the order using the friends, and family pick-up option. You’re welcome to send me a private message with the fraudulent order details, and I’d be happy to ensure this is  properly documented here at our corporate office. You can send me a private message by choosing to do so next to my name at the bottom.



Mariah|Social Media Specialist | Best Buy® Corporate
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