07-09-2019 08:33 PM
I was estatic to see the Collector's Edition of Cyberpunk 2077 for the PC become available today. I quickly placed an order, but was hoping to apply $20 in rewards certificates to the order. I therefore redeemed my certificated, placed the order once again. I then hoped to cancel my original order, though both order listed did not show my rewards certificate applied. I therefore cancelled both orders and placed the order (with the certificate) once again. However, this time, the order was automatically cancelled after a few minutes, stating that Best Buy was 'unable to verify my information'. I called Best Buy support and was informed that my account was flagged for too many cancellations. I was informed that I could try using a different payment method (which I tried, but received the same result) or purchase the item in store (which again, I tried to do-however, Best Buy no longer processes pre-orders in-store). When I came home, I called once again, and was informed that I would have to wait 7-10 bussiness days for my account to be unflagged. I expressed concern that the item would sell out after this amount of time, and requested if the account could be unflagged sooner (considering I was giving my verbal consent and verification over the phone). I was again informed that waiting 7-10 bussiness days was the only option. The Collector's Edition of Cyberpunk 2077 for the PC has since sold out. I am beyond frustrated and dissapointed. Furthermore, I am left in the dark at this point as to wether my account will truly be unflagged, or if I was just given a canned response. Please help.
07-10-2019 10:44 AM
Welcome to the Best Buy Community forums. Thanks for getting in touch with us about his. I know missing out on that special edition must be a disappointment.
I’d be happy to check into your account to see if I can get you any information about the orders being blocked. Please reach out to me though a private message by using the link in my signature. I’ll need your name, email address, and phone number.
06-08-2021 12:56 AM
This topic has been moved to its own thread under the board Other Customer Service Support for further review.