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Posts: 1
Registered: ‎07-09-2019

Account flagged, unable to place order

I was estatic to see the Collector's Edition of Cyberpunk 2077 for the PC become available today.  I quickly placed an order, but was hoping to apply $20 in rewards certificates to the order.  I therefore redeemed my certificated, placed the order once again.  I then hoped to cancel my original order, though both order listed did not show my rewards certificate applied.  I therefore cancelled both orders and placed the order (with the certificate) once again.  However, this time, the order was automatically cancelled after a few minutes, stating that Best Buy was 'unable to verify my information'.  I called Best Buy support and was informed that my account was flagged for too many cancellations.  I was informed that I could try using a different payment method (which I tried, but received the same result) or purchase the item in store (which again, I tried to do-however, Best Buy no longer processes pre-orders in-store).  When I came home, I called once again, and was informed that I would have to wait 7-10 bussiness days for my account to be unflagged.  I expressed concern that the item would sell out after this amount of time, and requested if the account could be unflagged sooner (considering I was giving my verbal consent and verification over the phone).  I was again informed that waiting 7-10 bussiness days was the only option.  The Collector's Edition of Cyberpunk 2077 for the PC has since sold out.  I am beyond frustrated and dissapointed.  Furthermore, I am left in the dark at this point as to wether my account will truly be unflagged, or if I was just given a canned response.  Please help. 

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Registered: ‎12-23-2016

Re: Account flagged, unable to place order

Hello, Steppenwolf,


Welcome to the Best Buy Community forums.  Thanks for getting in touch with us about his. I know missing out on that special edition must be a disappointment.


I’d be happy to check into your account to see if I can get you any information about the orders being blocked. Please reach out to me though a private message by using the link in my signature. I’ll need your name, email address, and phone number. 


Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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