01-06-2023 07:42 AM
01-06-2023 08:03 AM
Just so you know too many claims of items not received / refunded can lead to your account being restricted. Amazon does the same thing.
01-14-2023 08:24 AM
01-14-2023 09:16 AM
The store teams do not have any way to do this, are you sure you heard them correctly? Typically, when the determination is made that they cannot allow you to purchase online they inform you that you can "Visit a local store to shop" or something along those lines.
01-14-2023 09:37 AM
01-14-2023 10:13 AM
This aligns with what I stated above, I thought that was the case.
01-14-2023 11:20 AM
Yes, I heard them correctly. Yes they will allow me to shop inside the store. However, from now on, let’s say I want to buy a large TV or an appliance and set it up for delivery, they automatically cancel my order even if the purchase is made inside the store. So now, unfortunately I’m gonna have to get a U-Haul just to get the items.
Transporting a larger than usual TV comes with risks. If it's a concern a UHAUL truck may not cut it as these things are fragile.
If you are concerned about damage have a licensed and bonded moving company help you with the transport to your house. That way if something happens to the TV you can file a claim against their insurance.
Once your have posession of the TV you can setup Geek Squad services for professional installation if you like.
01-15-2023 10:32 AM
Thank you for reaching out to us on the Best Buy Forums page. I can understand how you are feeling today about this issue. I will be more than happy to take a look at your account today. Can you please send me a private message with your full name, phone number, and email?