12-14-2019 12:19 PM
12-22-2019 12:04 PM
Welcome to the Best Buy Community forums. Thanks for your patience in waiting for this reply. We've been working hard to get back to everyone as quickly as we can during this busy time of year.
Having orders altered is a scary experience, and I'd like to look into this for you. Can you please send me a private message through the link in my signature? I'll need your name, email address, phone number, and the order numbers.
In the meantime, be sure to change the password on your account for our web site, and check out this article for more details.