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Posts: 2
Registered: ‎12-14-2019

Account Hacked - Unsecure System

Orders made changed my shipping address without asking for the code on the back of the card. That's what it's there for. Very unsecure system. Now I'm in the phone for over an hour with Best Buy trying to help cancel the orders. Of course my credit card company will reject them and had already rejected two.
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New Member
Posts: 2
Registered: ‎12-14-2019

Re: Account Hacked - Unsecure System

I called. Waited an hour for a call back the 40 minutes to explain the situation. I think I'm done with Best Buy.
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Registered: ‎12-23-2016

Re: Account Hacked - Unsecure System

Hello, djroberts,

 

Welcome to the Best Buy Community forums. Thanks for your patience in waiting for this reply. We've been working hard to get back to everyone as quickly as we can during this busy time of year.

 

Having orders altered is a scary experience, and I'd like to look into this for you. Can you please send me a private message through the link in my signature? I'll need your name, email address, phone number, and the order numbers.

 

In the meantime, be sure to change the password on your account for our web site, and check out this article for more details.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Re: Account Hacked - Unsecure System