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Posts: 2
Registered: ‎12-12-2020

Account Hacked, Email changed

My email was changed on my account and now i have no way to access it, no i'm not sharing my email with anyone.

Posts: 11,569
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Registered: ‎11-10-2008

Re: Account Hacked, Email changed

You posted on the corporate forums. You're smart not to post that information here. However enabling 2FA on your account helps in this matter.


A Best Buy moderator can help you out but their response time is up to 7 days.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎02-08-2019

Re: Account Hacked, Email changed

Hi, Schatz91!


Thanks for reaching out to us on the forums. I'm sorry to hear you're having difficulties getting into your account, that is never fun! As hockeycanuckjc mentioned, 2 Factor Authentication is a great way to keep your account safe going forward.


I see you've sent us a private message, and I will be responding there shortly to gather your information and see what I can do to help. 




Meg|Social Media Specialist | Best Buy® Corporate
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