Add Product

Search Results:

New Member
Posts: 2
Registered: ‎12-12-2020

Account Hacked, Email changed

My email was changed on my account and now i have no way to access it, no i'm not sharing my email with anyone.

Posts: 11,663
Topics: 1,968
Kudos: 1,025
Blog Posts: 0
Solutions: 366
Registered: ‎11-10-2008

Re: Account Hacked, Email changed

You posted on the corporate forums. You're smart not to post that information here. However enabling 2FA on your account helps in this matter.


A Best Buy moderator can help you out but their response time is up to 7 days.

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Account Hacked, Email changed

Hi, Schatz91!


Thanks for reaching out to us on the forums. I'm sorry to hear you're having difficulties getting into your account, that is never fun! As hockeycanuckjc mentioned, 2 Factor Authentication is a great way to keep your account safe going forward.


I see you've sent us a private message, and I will be responding there shortly to gather your information and see what I can do to help. 




Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!