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Schatz91
Posts: 2
Registered: ‎12-12-2020

Account Hacked, Email changed

‎12-12-2020 01:43 AM

My email was changed on my account and now i have no way to access it, no i'm not sharing my email with anyone.

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hockeycanuckjc
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Registered: ‎11-10-2008

Re: Account Hacked, Email changed

‎12-12-2020 10:11 AM

You posted on the corporate forums. You're smart not to post that information here. However enabling 2FA on your account helps in this matter.

 

A Best Buy moderator can help you out but their response time is up to 7 days.

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit https://www.bestbuy.com/support for support or dial 1-888-BEST-BUY for further assistance.
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Meg-BBY
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Re: Account Hacked, Email changed

‎12-14-2020 03:51 PM

Hi, Schatz91!

 

Thanks for reaching out to us on the forums. I'm sorry to hear you're having difficulties getting into your account, that is never fun! As hockeycanuckjc mentioned, 2 Factor Authentication is a great way to keep your account safe going forward.

 

I see you've sent us a private message, and I will be responding there shortly to gather your information and see what I can do to help. 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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