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New Member
Posts: 4
Registered: ‎06-22-2021

Accidentally entered wrong email at checkout.

Hi, 

 

Yeah I know it's a rookie mistake, but I accidentally sent the order confirmation to a defunk email adress (that doesn't exsist.) I have my order number and can acess my online order history. It's a digital order so I quite readily missed the "cancel order" window to correct my mistake. I was wondering if you could help me out? 

 

Thanks in advance. 

Posts: 1,599
Topics: 77
Kudos: 265
Solutions: 74
Registered: ‎11-23-2018

Re: Accidentally entered wrong email at checkout.

Hi, CommMail, and welcome to our online community!


Thank you for posting on our forum for support. I hate to hear you've run into this email issue with your recent order, and I'm more than happy to look into this and see if I can assist.

 

To start, please send me a private message including your full name, phone number, order number, and both your incorrect and correct email address. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎06-22-2021

Re: Accidentally entered wrong email at checkout.

Sorry for this. I spasmed this morning when I realized I'd lost my marbles yesterday. Order has been resolved with Best Buy Canada, under the "contact us" button in the order history - details screen. Your professional manner and speedy response are nonetheless appreciated. To the point and very efficient! (definitely faster than the confirmation emails) Hope you have an awesome day!
Posts: 1,599
Topics: 77
Kudos: 265
Solutions: 74
Registered: ‎11-23-2018

Re: Accidentally entered wrong email at checkout.

CommMail,

 

I appreciate the update and kind words! I'm so glad to hear our Canada team was able to assist with this. 

 

Have a great rest of your day as well!


Best,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎06-22-2021

Still have not received order confirmation...

So again, I'm having this problem. Apparently even though i've already contacted best buy and provided the correct email address(es) the confirmation on my order has not come through. Stranger still is the fact that my order has been "shipped." (Since their digital items I assume this means they should already be in my inbox). Yet how is this possible? If I haven't recevied the email verfication, then how has the order been shipped? (I'm assuming the consumer needs to verify that they paid for the order in order for it to be shipped? But how then?

 

For clairfication I've already contacted Best Buy on their site, asurreing me they'd fix the issue. The products where ordered this past Monday. Please help me!!! I've also checked my spam and regular inboxs on both accounts, Neither have proven fruitful. 

Posts: 18,322
Topics: 2,994
Kudos: 586
Solutions: 501
Registered: ‎09-29-2008

Re: Still have not received order confirmation...

CommMail,

 

I'm disappointed to hear that you're continuing to have difficulties with your recent purchases.

 

I apologize for our not offering clarification in reply to your last message. This Community is intended for our U.S. customers. I would recommend that you contact Best Buy Canada for further assistance with your concerns.
 
Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎06-22-2021

Re: Still have not received order confirmation...

Issue was finally solved and I've directly recieved codes from the company after reaching out to a Best Buy support manager. Regarless of how long it took, thank you for reaching out to me and clarifying the steps I needed to take. Wish you the best of luck with future customer inquiries. .")

 

Sincerly, 

 

Commail. 

 

Posts: 1,599
Topics: 77
Kudos: 265
Solutions: 74
Registered: ‎11-23-2018

Re: Still have not received order confirmation...

CommMail,

 

We're glad to hear you received your codes! I hope you're enjoying your purchase now. If you ever need support in the future, I'm confident our Canada support team will be able to assist again. In addition to their Contact Us page, you can reach out to their support team on Twitter to @BestBuyCanHelp, through their Facebook, or via phone by calling (866) BEST-BUY.

 

Take care,

Allison|Social Media Specialist | Best Buy® Corporate
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