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New Member
Posts: 2
Registered: ‎04-17-2020

Access to 2015 Purchase History

Hello,

 

I am in need of accessing my entire 2015 purchase history. The online portal allows me to see from November 26, 2015 forward. I have the order numbers for everything, but need to see what product it's tied to. Is there a way to gain access to this easily? Are there printouts that can be mailed? Any help would be greatly appreciated.

 

Kevin

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Posts: 1,227
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Registered: ‎01-13-2015

Re: Access to 2015 Purchase History

If you still have the order numbers handy, you can try and look them up using the steps listed in the article below.  

 

How Do I Get a Copy of My Receipt?


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


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New Member
Posts: 2
Registered: ‎04-17-2020

Re: Access to 2015 Purchase History

Hi Sam,

 

I tried and was unsucessful. I do have each order number.

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Registered: ‎01-13-2015

Re: Access to 2015 Purchase History

Sorry to hear it, Kevin.  I don't believe the forum moderators here can re-send invoices for online orders, but hopefully I'm wrong.  If you can, maybe try and give one of your local Best Buy stores a call with the order numbers and see if they have other tools at their disposal.


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!

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Registered: ‎10-10-2012

Re: Access to 2015 Purchase History

Hello there, Kevin,

 

Receipts from 2015 you say?  It looks like Sam15 offered up one option to retrieve those receipts, so our thanks go out to him!

 

As much as I hate being the bearer of bad tidings, we are generally only able to potentially view the last 18 months or so of online orders, and we don’t have any ability to send you a receipt from an online order.  We sometimes have better luck locating in-store purchase receipts, and we can email those out, but I’m afraid we wouldn’t be able to assist with providing information regarding an online purchase from 2015.

 

My apologies for any disappointment that this may cause.

 

Sincerely,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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