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New Member
Posts: 2
Registered: ‎06-03-2021

Access Denied message

[ Edited ]

I am trying to visit www.bestbuy.ca and I am getting "Access Denied" error. 

Using Chrome or Edge we're getting an Access Denied message on all devices when we try to sign on to BestBuy.ca.

 

This is my public ip addres "{removed per forum guidelines}". 

 

New Member
Posts: 2
Registered: ‎06-03-2021

Re: Access Denied message

I also tried clear the browser cache but no luck

Posts: 18,491
Topics: 3,254
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Registered: ‎09-29-2008

Re: Access Denied message

Welcome to our community, asoe.

 

There is nothing more aggravating online than having access issues to a preferred website. I regret to hear you're having this experience.

 

Firstly, it is recommended that a VPN (virtual private network) or ad-blocking software be disabled when accessing Best Buy websites. 

 

Additionally, and with apologies, this Community is intended for our U.S. customers. I would recommend that you contact Best Buy Canada for further assistance if you continue to have connection issues.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎07-13-2021

Re: Access Denied message

So, if you are using a VPN you will get access denied msg. You can access Best Buy in U.S. or Mexico, but not Canada. Welcome to Best Buy Canada!!

Posts: 11,132
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Registered: ‎11-10-2008

Re: Access Denied message


@Basil wrote:

So, if you are using a VPN you will get access denied msg. You can access Best Buy in U.S. or Mexico, but not Canada. Welcome to Best Buy Canada!!


Some open source browsers like SeaMonkey and Pale Moon combined with specific add ons will also trigger this message as well from my experience. This is mostly the ad blocker.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.