BestBuy.com

[CWMAD]

What gives?

I planned on moving my recliner outside, kicking back in my PJs and waiting for the mailman today.

Now, both, the ASUS & my Samsung 970EVO Pro are both delayed. I hate it here.

[BrandonF-BBY Social Media Specialist]

Hello, CWMAD,

Thank you for reaching out to us here on the Best Buy Forums! I know how exciting waiting on my new equipment to arrive is, and understand how a delay would affect me. I would be happy to take a closer look into your order with you to provide any information available to you. To get started, I would need you to send me a private message with your full name, phone number, and email by clicking the blue private message button to the right of my name. I look forward to assisting you.

Best,

[CWMAD]

Listen, I've talked to multiple reps through Order Support and so forth. Every single one claims that they cannot cancel the order or switch it to pick up in store. As the order is already "ready to be shipped." But then follow up by saying "we are just waiting on stock to ship it, we just don't know when we will have stock." So, if no stock by December 14th, we will refund you." 

I know for sure there's nothing you can do. I think this is a sick shady business practice by Best Buy. To sell a product that they KNOW, they don't have stock on and refuse to refund its customers, until 2 weeks from now. Then have to wait another week for the funds to be returned to the account. By then, it's Christmas. And Guess what? The kids don't have their electronics. They don't have anything, because my $1200 that I saved to buy this, is sitting in Best Buys pockets. A store has one in another state. I am WILLING to drive to another state to make sure my kids get their electronics, but not a single Best Buy employee or support representative can switch the product to "pick up in store." Best Buy has screwed me out of $1200 and Best Buy has screwed my kids out of a Christmas present. I am DONE with Best Buy. 

[Tesman2577]

I’m having issues as well so you’re not alone here. I was told the store shipping my laptop was out of stock and nobody thought to order anymore. The rep said they would call the location but never received a call back and he wasn’t gonna wait for their response and that was that. So I guess I’m s o l until a rep is competent enough to order it.

[BrandonF-BBY Social Media Specialist]

Hello, CWMAD,

I do understand your sentiments in this, and would be happy to look into this to see if there is any assistance that I can provide to ensure delivery. For me to be able to look into your order, I would need you to send me a private message with your full name, phone number, and email. I do hope this helps.

Best,