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New Member
Posts: 2
Registered: ‎11-30-2011
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AMD Ryzen 3900x In Progress?

Hi, I ordered AMD Ryzen 9 3900X few days ago. Any idea when these will be shipped out as other sites have already shipped theirs..

 

Thanks

New Member
Posts: 2
Registered: ‎07-09-2019

Re: AMD Ryzen 3900x In Progress?

I was about to post the same question. A delivery date or ballpark number would be very much appreciated.  

New Member
Posts: 2
Registered: ‎07-09-2019

Re: AMD Ryzen 3900x In Progress?

I am really mad about my order. I ordered Sunday morning, and the website showed in stock. NO Mention whatsoever about back ordered or other delay.  I checked the website about an hour later and it showed "Sold Out" so I felt lucky to get a 3900x on launch day.

 

WRONG.  Per a message I got yesterday from a CSRT ( after asking about it), they just sold more than they had. So I guess they just decided they would send mine when they got good and ready...which will be who knows when?

 

I also made the HUGE MISTAKE of using paypal since I had money on my account....of course they charged it immediately, so if/wehn I do cancel, I'll have to wait several days before getting the refund back into my account.

 

It is REALLY deceptive to sell items you don't have in stock ready to ship without letting customers know beforehand.

Probably the last thing I will ever purchase from Best Buy.

New Member
Posts: 2
Registered: ‎07-10-2019

Re: AMD Ryzen 3900x In Progress?

I am in the same boat as you. I ordered at 1030am on 7/7 and it said they had the 3900x in stock. I was so happy since everyone else was already out of stock. They took my money and now it's been 3 days with no update. It doesnt even say its delayed or backordered. Just says we'll update you when it ships. I find this extremely unprofessional from Best Buy especially being someone who spends over 10k a year at this place on tech. Why in the world would Best Buy buy their share of processors. Know the exact number they have. And allow people to spend over $500 on a product knowing it wont be shipped anytime soon. I'm guessing its because they knew everyone would run out and they wanted to catch the extra sales. Honestly Best Buy should be doing something about this. You cant take people's money knowing they will wait probably weeks because you dont even have the product. I mean atleast tell us what's going on? What is wrong with this business.
New Member
Posts: 4
Registered: ‎07-10-2019

Re: AMD Ryzen 3900x In Progress?

Same situation, order in on 7/7 at 9:02 am ET, and still sitting at 'in progress' with no update regarding anticipated delivery of new stock.

Very poor showing by Best Buy to over-sell their allotment and keep everyone hanging with no updates.

I should have ordered from NewEgg instead - they have been very good at keeping people up to date regarding their stock and did not sell what they didn't have.
New Member
Posts: 2
Registered: ‎07-09-2019

Re: AMD Ryzen 3900x In Progress?

Just thought I would update my situation. After seeing many others either receive their 3900x from other retailers or at least find out when they were shipping I decided to cancel my order with Best Buy and ordered from another retailer which had an availability window and immedietly told me when they would ship the item (same day) after accepting my payment. Best Buy needs to step it up. Hope they do as I have been a customer for many years. 

New Member
Posts: 2
Registered: ‎07-10-2019

Re: AMD Ryzen 3900x In Progress?

Bestbuy is really dropping the ball right now. I also ordered the 3900x the moment i saw Add to Cart. I was excited "knowing" I was able to purchase the new CPU. However even now it still looks available to purchase. I cannot imagine how many people are still purchasing and falling into this situation. Bestbuy needs to address this issue asap.
Posts: 11,745
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Registered: ‎01-03-2013

Re: AMD Ryzen 3900x In Progress?

Good afternoon, everyone! 

Having a great processor for your computer definitely helps things run smoothly. This AMD Ryzen 3900x looks incredible, so I can understand why you would all be eager to get your hands on this, and would be reaching out for an update myself if I were in your shoes. At this time, please know that we will be fulfilling orders as soon as more stock is available. I would encourage you to keep an eye on your order status and email inboxes for any updates that may come your way. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎07-10-2019

Re: AMD Ryzen 3900x In Progress?

Not to be negative, but I personally don't consider the above response to reflect good customer service.

New Member
Posts: 2
Registered: ‎07-09-2019

Re: AMD Ryzen 3900x In Progress?

This morning,  an email alert from another website told me they had it in stock, so I immediately went there and ordered it.  Then cancelled my best buy order.  The other place was out of stock within five minutes later. But interestingly enough....they sent me  a tracking number two hourse later and my delivery date is Friday.  I don't know what the BB problem is, other than the website is showing items as "in stock" and selling them.....and customers getting mad when they find out the ship date for their $500 order is "soon".

 

On the positive side, I got an email from PayPal within an hour of the cancellation saying I had been issued a refund.

 

Good Luck to the rest of you!