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Posts: 1
Registered: ‎10-14-2019

[AGAIN] Order canceled can't verify information

[ Edited ]

I have tried twice with different address, browser, network. The credit card charged the order fee but I still got the cancel order email.


ORDER #{removed per forum guidelines}

ORDER #{removed per forum guidelines}




Posts: 2,621
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Registered: ‎10-19-2017

Re: [AGAIN] Order canceled can't verify information

Hello, polyu1,


Welcome to the forums!


I appreciate you reaching out to us, and choosing us for your purchase! Orders may cancel for different reasons sometimes. It could be that the purchase does not meet’s Conditions of Use. When you place an online order, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled. We will not officially charge you until your order has been fulfilled.


What you are most likely seeing is an authorization hold, and not actual charges. This authorization hold is generally released within 3-5 business days, depending on your bank. If the card used is an international card, it may take a bit longer. In order to better assist, I am going to need some more details. Please, private message me with the cancelled order numbers, your full name, phone number, and e-mail connected to your account. To send it, click on the blue button bellow my signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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