BestBuy.com

[Neena27]

Trying to resolve an issue with an incomplete item received via shipping (missing part on item 6 00603 25351 5) has inherently been a waste of time with both Best Buy customer service and With Insignia customer service. I am perplexed that such blasé attitudes can be displayed, flabbergasted that I cannot speak with a person in the US during business hours in work week, and frustrated that the final solution offered to me for an item I WANT is to return it and buy something comparable. Worse, another Best Buy featured product ( Best Buy essentials item number 6 00603 27417 6) is avaliable. But because the selling price of my initial purchase is less, it is deemed not a replacement. Never mind that the initial selling price of my initial purchase did find it higher than that of the item now avaliable. I am disgusted that I am seemingly held accountable for a missing element that I did not take but to which I was subjected by the lack of QA performed by the manufacturer or the shipping agent. Why would something defective be offered to me at current selling price with no indication of its defective nature? The brand overall needs to do better in every area of service. After 7 hours of dealing with customer service, I finally got a person in the US. But sadly, hers was not the department able to help me. So she sent me elsewhere, and I am on hold waiting still for a viable solution. Tragically sad. I have talked to various outsourced locations for Best Buy, then an outsourced location for the manufacturer - Insignia. I am confounded as to why I cannot get to a person that speaks the clearest English when dealing with business matters. Now at hour nearly 8, I am supposed to get a call back within the hour. Still waiting...

[Neena27]

To add insult to injury, this is my second written post - the first was lost by this system never to be found - not a draft, nor a back button option, nothing.

[Kayden-BBY Social Media Specialist · Accepted solution]

Hey there, Neena27,

Thank you for reaching out and welcome to our community forum!

Although, I do wish it were under better circumstances. I can understand wanting the service you need, especially when trying to get an issue resolved. We never want to make it difficult to get the items you need the first time.

I would be more than happy to investigate and get this feedback properly documented here at our Corporate Campus in order to be reviewed further. To do so, kindly private message me using the blue “PrivateMessage” button below.

Best,
 

[Neena27]

Thank you for your attention. Interestingly, there was no Private Message button. So I hope that what you receive is indeed private. After 9 hours of conversation with various Best Buy customer service staff and Insignia staff, the matter was put on hold to await a Best Buy customer service staffer by the name of Ocean to call me back within the hour. But even that offer was more than 12 hours ago.

[Neena27]

When a Customer Service person offers to call you back within the hour, does that imply the current hour or should I consider it still pending if 12 hours go by?

[Kayden-BBY Social Media Specialist]

Hey again, Neena27,

If you are on mobile you may need to scroll to the bottom of the page and click "Version: Full". The blue "PrivateMessage" button is below my messages and to the right of my signature. I am looking forward to assisting with this. 

All the best,