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Posts: 1
Registered: ‎05-16-2021

3 months later, still no refund to PayPal Credit!

I'm still waiting on my refund from BestBuy on a nearly $1,000 purchase. I purchased the item from on Jan. 31 but returned it in store on Feb. 9.


My BestBuy account shows that the refund was issued, but PayPal Credit shows that it wasn't. I know mine is just another in a long line of return issues between BestBuy and PayPal. 


In addition, PayPal has been charging me monthly since the purchase was made. Suffice it to say, my BestBuy experience has been a very expensive disaster.


Help, please!

Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: 3 months later, still no refund to PayPal Credit!

Good morning, hasasimo,


Welcome to our community forums and thank you for reaching out regarding this refund. I know whenever I return something I hope to see a refund post in my account as quickly as possible. Generally, it takes one billing cycle for funds to be available again so it's concerning to hear that this has taken so long. I would be glad to take a closer look into this to see what options we have to help.


I'd like to begin by reviewing your return and will need a bit more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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