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Posts: 1
Registered: ‎02-11-2021

2FA - Lost Back Up Code and Authenticator App

For some reason, the authenticator app that I use lost my Best Buy information so I have no codes generating when I need to log into my account. I also don't have my backup code so I'm lost on that end.

 

I have open orders on my account and I'm very frustrated that I'm locked out.

 

Can someone please help me?

Posts: 632
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Registered: ‎02-08-2019

Re: 2FA - Lost Back Up Code and Authenticator App

Hey there, xbatflecksx,

Welcome to our community! I'm sad to hear about the issues that are occurring when trying to access your My Best Buy account, and I can understand wanting to get this resolved as soon as possible. I hope to be able to explore what may be possible given these circumstances. For clarification, have you attempted to reset your My Best Buy password to see if you can overcome these barriers?

Let me know if this worked out when you get the chance, so I can best assist!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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Posts: 3,121
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Registered: ‎10-19-2017

Re: 2FA - Lost Back Up Code and Authenticator App

This topic has been moved to Customer Service under the board BestBuy.com for further review.