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Posts: 2
Registered: ‎05-15-2022

2FA Can't Login New Phone



I have been unable to login to my Best Buy account. I just got a new phone and have realized that my previous authentication access is tied to my old phone that just got wiped. Now I have no way of accessing my account to turn off 2FA and/or set up new authentication on my new phone. I have called the support number, but have received no help thus far. Can someone please help me get back into my account??

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Registered: ‎11-10-2008

Re: 2FA Can't Login New Phone

I'm not sure what kind of 2FA your account has but I always ask mine to have me email or text. Did you get a different phone number? As long as your number is the same I don't think a new device matters. I do remember that one one account I have, I have a list of backup codes that I can use if I get locked out. They have to be guarded really good and often I buy a cheap flash drive to save them. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 2
Registered: ‎05-15-2022

Re: 2FA Can't Login New Phone

I know you can use the backup codes but I don't have mine anymore. I wish I could turn off 2FA to login and reset it to go to my email but I can't get into my account now
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Registered: ‎10-10-2012

Re: 2FA Can't Login New Phone

Hello, hadouken1014, and thank you for reaching out to us with your question.


I tie everything I have into my phone so I can understand your predicament with accessing your Best Buy account.  I may be able to offer you a solution that may rectify your concerns, but first, I'll need you to verify your contact information.

Since we don't allow personal information to be shared on our social platforms, I'll need you to send a private message to me with your full name, email address and phone number.  Any additional information I may need, we can work out once we're connected privately.  I look forward to your reply.

Derald|Social Media Specialist | Best Buy® Corporate
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