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New Member
Posts: 2
Registered: ‎02-08-2020

24 hour wait for a digital gift card?

To save some time i ordered a xbox digital gift card online. After 6 hours of waiting i contacted customer support and was told that it should have taken no later than an hour. They passed me to the digital dept who notified me that it would take 24 hours for no apparent reason. I could have driven to best buy or any other store 50 times by now. Will not happen again, lesson learned!
New Member
Posts: 2
Registered: ‎02-08-2020

Re: 24 hour wait for a digital gift card?

24 hours later after wasting most of my weekend waiting for it, my order was cancelled due to being out of stock which it wasn’t when i ordered it. I have spoken to at least 10 different customer service reps and been told everything from it will be there in an hour, to it will be there in 24 hours, and finally up to i should now go to the the local best buy and purchase another one wasting more of my time for a digital product that that i ordered to save time and should have arrived in my email yesterday. I am done with it! I will not drive there and spend any money after this. What kind of customer service tells people to wait for 24 hours and then to drive to the store and purchase what you ordered online? I waste tons of my time waiting and speaking with customer service and you expect me to still come over and shop at your store like everything wasted is okay? I wish i would. I am an account holder and that is the resolution? I do not think so.
Posts: 7,190
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Registered: ‎12-23-2016

Re: 24 hour wait for a digital gift card?

Hello, Maldeeve,

 

Welcome to the Best Buy Community forums. I apologize that your digital code didn't come through. I know I love gaming on my time off, so I can understand what a disappointment this must have been.

 

I'd like to look into this so I can review the order, as well as the service you received when calling in. Please send along a private message by using the link in my signature. I'll need your name, email address, and phone number,a long with your order nubmer.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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