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Posts: 2
Registered: ‎11-29-2019
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2 factor authentication?

Hello, I've came across this help article located https://www.bestbuy.com/site/help-topics/2-step-verification/pcmcat1561056149844.c regarding how to turn on 2 factor authentication for my best buy accounts at https://www.bestbuy.com/identity/accountSettings/page/twoStep/enroll however the link just redirects to my account settings with no actual setting for this? Is this article no longer valid and just hasn't been purged yet?

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Posts: 7,183
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Registered: ‎12-23-2016

Re: 2 factor authentication?

Hi, cellsheet,

 

Welcome to the Best Buy Community forums. You're right that the article doesn't seem to direct you to a working page.

 

How did you come across this article? Is is linked somewhere on our site, or did you find it through a search engine or by other means? I'd like to look more closely into this, and that information will help.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎11-29-2019

Re: 2 factor authentication?

Both! I first found this through 1Password’s watch tower which generates reports including any help article links to those sites with 2fa available, but not enabled. It’s also simply available through the account help section at https://www.bestbuy.com/site/customer-service/help-topics/pcmcat203400050001.c under “Your account” > “2-Step Verification” (3rd item down).
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Posts: 7,183
Topics: 115
Kudos: 446
Solutions: 395
Registered: ‎12-23-2016

Re: 2 factor authentication?

Hi, cellsheet,

 

That's perfect. Thanks so much.

 

I'm going to escalate this to see if we can get to the bottom of this. I don't expect to have an update for a couple weeks, but I'll let you know if I do hear back.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Posts: 7,183
Topics: 115
Kudos: 446
Solutions: 395
Registered: ‎12-23-2016

Re: 2 factor authentication?

Hi, cellsheet,

 

You should now be able to set up 2-Step Verification through tour profile. Please let me know if you run into any issues with this.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!