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Posts: 4
Registered: ‎12-09-2018

2 closed orders are listed as open in my history

I have 2 orders being listed as open even though they are fully completed. is there a way to hide these orders or at least fix the problem?  One of the orders is 2 years old and quite annoying having it at the top of my history whenever I try to look at it.

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Posts: 2,820
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Registered: ‎09-29-2008

Re: 2 closed orders are listed as open in my history

Hi, andrewdexter20,

 

Welcome back to Best Buy community forum. I like to look at my purchase history tab on BestBuy.com from time to time, sometimes out of curiosity or just to remember my previous purchases. I can understand your confusion to learn that you still have some orders opened.  

 

Allow me the opportunity to review your orders and see how I can help. To do so, please log in to the forum and send me a private message by selecting the option from my signature. In the message include your name, email address, phone number, and order numbers. 

 

I look forward to working with you.

 

Thank you,

Karina|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-09-2018

Re: 2 closed orders are listed as open in my history

Hello,

 

it has been 3 months since I made this forum post (almost 2 years since the actual order) and I still have those orders showing as open, and a new one as well... is there any way to fix this?

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Posts: 524
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Registered: ‎10-03-2017

Re: 2 closed orders are listed as open in my history

Welcome back!

 

While we appreciate you connecting with us about this, we understand that it is because it is still not resolved. I'd be happy to do what I can to help out, but please keep in mind that we are not able to provide and estimated date of completion for this. We would need our support team to take a look deeper into this to see what can be done about having those orders completed. 

 

To begin again, please send us a Private Message with your full name, email address, phone number, and order numbers. 

 

Thank you,

Cameron|Social Media Specialist | Best Buy® Corporate
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