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New Member
Posts: 3
Registered: ‎11-10-2020

2 canceled RTX3000 series cards 2 weeks in a row, no support, no answers

Hello,

 

So I purchased a 3080FE on the 10th of November, it was canceled by best buy.. this is what I got from the email. 

 

"Unfortunately, we had to cancel your order because it has exceeded our orderable quantity limits. Please see our Conditions of Use, which explains order limitations and limited quantities.

If you'd like to place an order for your business, our Account Managers at Best buy Business will be more than happy to assist you.

For details regarding refunds and credits, see the What You Need to Know section below.

Please accept our apology for this inconvenience. We value you as a customer and hope to see you again soon.

Sincerely,

Your Customer Care Team"

 

fast forward to today and I get a 3090FE purchased, 2 mins later canceled by best buy and the same message. I have called countless times to support and they say they will escalate it... this has been escalated since the 10th of November. What should I be doing? I am tired of waiting for stock drops, finally getting lucky enough to purchase the item only to be canceled in error. 

 

Also I am only buying ONE of these, I don't get why I am being dinged for multiple buys. 

Emerging Expert
Posts: 7,681
Registered: ‎02-25-2013

Re: 2 canceled RTX3000 series cards 2 weeks in a row, no support, no answers

It sounds like your buying them for a business. 

 

Are you also using a Best Buy Rewards card. 

 

If so I do belive that is against the policy regarding the rewards card. 

 

 

I am not an employee of Best Buy and my opinions are my own
I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 3
Registered: ‎11-10-2020

Re: 2 canceled RTX3000 series cards 2 weeks in a row, no support, no answers

How would I be flagged as a business? This is a retail account and I have purchased other things on this account with no such issue. I appreciate the input but I don't understand how my account would have been flagged as a business account. 

 

Also not bestbuy rewards card.  

Posts: 1,289
Topics: 59
Kudos: 238
Solutions: 51
Registered: ‎11-23-2018

Re: 2 canceled RTX3000 series cards 2 weeks in a row, no support, no answers

Hello, teek, and welcome to our online community!

 

Thank you for posting on our forum for support with your account. I hate to hear you're seeing orders cancel, and I understand how frustrating that can be. Have you been able to get assistance with this issue yet? If not, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎11-10-2020

Re: 2 canceled RTX3000 series cards 2 weeks in a row, no support, no answers

Sent you a message!