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Posts: 2
Registered: ‎09-23-2018

2-Step Verifcation unable to trust device

My account has 2 step verification enabled but I am unable to trust a device to avoid having to send a text every login attempt. The box doesn't pop up to allow me to trust a certain device. I've tried clearing cache and cookies which unfortunately didnt fix the issue. 

Posts: 11,577
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Registered: ‎11-10-2008

Re: 2-Step Verifcation unable to trust device

Trusting a device results in a cookie being set on Best Buy. Are you rejecting these in your browser?

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎02-08-2019

Re: 2-Step Verifcation unable to trust device

Hi, CS96, 

 

Thanks for reaching out to us on the Forums about this. I've sent you a private message so that I can take a closer look into this and see how I can help. 

 

Looking forward to hearing back,

 

Meg|Social Media Specialist | Best Buy® Corporate
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