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Posts: 1
Registered: ‎12-12-2020

2 Months and Still NO REFUND?

I purchased a Sonos SUB in the store which they said they did not have in stock at that store's location.  They did however have the Product at their warehouse ten minutes away.  I needed that SUB that day which is why, I went in store to purchase the product when I really could've just ordered it elsewhere online.  Guess what, warehouse was closed.  


I CANCELED my order that day, OCTOBER 13TH!! The day I made the order.  Two months later, STILL NO REFUND?  How am I supposed to get my money back? In STORE CREDIT?

Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: 2 Months and Still NO REFUND?

Hi, VuChiNguyen, and welcome to our online community!


Thank you for posting on our forum for support with your missing refund. I notice you also messaged one of our specialists regarding your situation, and I will be responding in her absence shortly. Please look to your inbox for my follow up!


Happy to help, 



Allison|Social Media Specialist | Best Buy® Corporate
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