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Posts: 1
Registered: ‎08-08-2020

10 Case Numbers and over 10 hours with no resolution for refund request

Hi Best Buy Support,


I'm a little at wit's end. I've been trying to get a refund for an air conditioning unit that was lost by UPS in the mail. I've forwarded tracking numbers, and I've called and spent over 10 hours on the phone trying to figure out how to get a refund process. I've followed up multiple times with no resolution or rejection, and I have a string of case numbers for multiple departments trying to figure out what is wrong.


I recently opened a best buy credit card, and purchased a laptop from the company, but I'm tempted to close the card and return the computer. It's ridiculous that I've had to spend 10 hours of my life tyring to get a case reolved.


If you have any advice I'd appreciate it. And I'm happy to supply the case id numbers if that is helpful.




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Registered: ‎01-03-2013

Re: 10 Case Numbers and over 10 hours with no resolution for refund request

Hello, Jordan, and welcome! 

Thank you for reaching out regarding your lost return! Whether I'm receiving or sending an item, I always keep a close eye on shipments to make sure they arrive safe and sound. I can imagine you've grown pretty concerned regarding the whereabouts of your A/C unit that you returned to us when it seemed to get lost on its way. I'm sorry to hear that you've also spent so many hours attempting to find a resolution with no luck so far. In order for me to look further into this with you, please feel welcome to use the link in my signature below to send me a private message with your name, phone number, email address, order number, and return tracking number. 


Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
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