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Same Day Delivery FAQs

by on ‎05-04-2016 01:16 PM - edited on ‎05-06-2021 05:53 PM by Social Media Specialist Social Media Specialist (24,865 Views)

Same-Day Delivery FAQs



What is same-day delivery?

  • Holiday delivery times may vary.

How do I place an order for same-day delivery?

  • Same-day orders can only be placed online at If the products are eligible and you are ordering before 3 p.m. local time, you will see same-day delivery as an option in checkout. If you order after the deadline, you will see tomorrow as an option in checkout.

Who will be delivering my same-day order?

What if I am not available when the delivery partner arrives?

  • For residential deliveries, if our delivery partner attempts delivery, but you are not available, and they cannot find a safe place to leave your order, they may try to contact you at the phone number provided during checkout.
  • For business deliveries, someone must be available to receive the order. Our delivery partner may try to contact you at the phone number provided during checkout.

If the delivery is not able to be completed, your order will be returned to the store, and a full refund of your order and shipping costs will be completed within 24 hours of it being returned.


Why are some products not available for same-day delivery?

  • Most products that are in stock at the store will be available for same-day delivery. Some dimension and weight restrictions apply.

What if I don't receive my delivery?

Check the tracking link in your shipping confirmation email or log in to your account to check the status of your order.


  • If the product is showing as delivered, be sure our delivery provider didn't leave the product in a hidden location.
  • If you are still unable to find your order, call 1-888-BEST BUY (1-888-237-8289) for help. Please have your order number ready for faster service.
  • If our delivery provider was unable to deliver your order, the tracking link will show Returned Back to Sender. The product will be returned to the store and your payment will be refunded within 24 hours.