Order Status, Options, Tracking and History
How to Find a Recent Order/Check Your Order Status
- Sign in to your account.
- Under the My Best Buy™ heading at the top of the page, select Order Status.
- The status of your most recent orders will be listed on the dropdown menu – feel free to click Order Details for additional information pertaining to the order.
Note: If you originally checked out as a Guest or would like to check on one order, you may view your order by entering your Order Number, Last Name, and Phone Number by clicking here.
How to Cancel an Existing Order
For more information on cancelling an existing order, please view the following article:
How to Cancel Your Order
How to Track Your BestBuy.com Order
If you were signed in when you placed your BestBuy.com order, you can track your status.
Here's how:
- Visit the Orders page.
- Find the order you would like to track and click on “Order Details”
- Click on "Track Item".
Click on the tracking number in the Status area. This will take you to the UPS or USPS site, where you can see shipping status details.
To be able to track your orders, be sure to sign in to your account during Checkout.
How to View Your Order History
- Visit the Orders page.
- Under the second section Purchase History you can view past orders by selecting the appropriate filter option (may default to last 6 months view).
How to View, Change, or Reschedule Delivery and Haul-Away Orders
You can modify your scheduled delivery or haul-away appointments in your account any time.
Here's how:
- Visit the Orders page.
- Find the order that you are looking to view/modify and click on the order number.
- If you would like to reschedule the delivery, you can continue by clicking on the Reschedule Delivery link and following the next steps given.
If you should need further or urgent assistance with your order, please call us at
1-888-BEST-BUY (1-888-237-8289)
Thank you for shopping with us on BestBuy.com!
