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How to Fix Cart or Checkout Issues on

by Senior Social Media Specialist Senior Social Media Specialist on ‎03-07-2017 02:43 PM - edited on ‎11-16-2017 03:36 PM by (87,993 Views)


How to Fix Cart or Checkout Issues on


Are you experiencing issues with adding items to your cart on, have a mystery item that isn’t showing in your cart, or troubles getting to the checkout? The below steps will typically fix most cart or checkout issues on


  1. Sign out of your account by selecting where it says “Hi, {Name}” at the top of the page and select “Sign Out” from the drop down menu. Sign Out
  2. This should clear any items from your cart. If not, it is recommended to clear any contents that are showing.
  3. While still signed out, add a random item to your cart. This should not be the same item that you were trying to add before.

  4. Click the “Checkout” button
    Checkout Button
  5. On the next screen sign into your account
    Returning Customers
  6. Once you are signed in, this should reset any issues with the cart or checkout process. You are free to delete the random item from your cart, and proceed with placing your order.


If these steps don't work the first time, you may consider repeating the steps with these changes:


  • In Step 1, also log out of your account on any other devices and close out of your open browsers and Best Buy mobile app.
  • Before continuing to Step 2, clear your browser cache, delete temporary internet files, and delete your cookies.

Other possible troubleshooting steps may include:


  • In some instances, placing an order through the mobile app versus a web browser has been known to clear cart or checkout issues.
  • If you are having troubles with checking out using the mobile app, you may consider uninstalling and reinstalling the mobile app on your device, then trying again to place your order. 


Are you still having troubles with adding items to your cart or checking out? Let us know by posting on our Customer Service – forum, and we will do our best to help!