If you checked out as a guest, go to Check Your Order Status and enter your order information. Click on the order number and select the items you'd like to cancel.
Note: Items cannot be canceled online if they have already been processed for shipping, home delivery or store pickup. Pre-orders for digital PC games cannot be canceled within seven days of release.
The timeframe for canceling an order depends on its delivery method.
If canceling an item means your order is no longer eligible for a promotion or a quantity discount, your order total will be recalculated and credit card charges may apply.
However, if an item from your order is canceled by us for any reason and you have already received your promotional or discounted item, the promotion or discount will remain in effect.
When you place an online order, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled.
If you cancel an order, the time required to remove the authorization is determined by the financial institution that issued your card. Here are estimated timeframes for some common payment methods:
An authorization hold will be placed on your credit or debit card when you place an order. An initial authorization is done at time of purchase and is removed and releases the authorization after a few days. Best Buy will then re-authorize that amount 5 days prior to release date. Your account will not actually be billed until your order is shipped, delivered, or picked up at the store.
If there's a problem authorizing your credit or debit card, we'll email you right away. Keep an eye on your spam folder, in case our emails end up there. If you don't take action to fix the problem within 24 hours, we'll cancel the order.
If you cancel an order that was paid for with a gift card, the purchase amount will be credited to your gift card within 30 minutes of the cancellation. If you no longer have the gift card, call us to request a new one.
You can cancel or return special order items. A restocking fee of 15% will be automatically applied if special order items are returned opened and nondefective. Learn more about Returns & Exchanges.
Custom and personalized orders made specially for you are non-returnable. Custom Order items are items where a customer has requested specific attributes (e.g. finish, color, size) or where a manufacturer builds only to order.
If you should need further or urgent, in-the-moment assistance with your order, please call us at