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How to Cancel Your Order

by on ‎02-26-2016 02:00 PM - edited on ‎10-31-2019 03:22 PM by (89,467 Views)

To Cancel an Order Online:


  1. Sign in to your account.
  2. Under the My Best Buy® heading, select your name and then Purchase History.


  1. Tap on the order number to see your order details. Then look for the Cancel button next to the item you’d like to cancel.


If you checked out as a guest, go to Check Your Order Status and enter your order information. Click on the order number and select the items you'd like to cancel.


If it’s too late to cancel an item, don’t worry. Tap on the Return Options button next to the item. Learn more about returns and exchanges here.


Note: Items cannot be canceled online if they have already been processed for shipping, home delivery or store pickup. Pre-orders for digital PC games cannot be canceled within seven days of release.




When You Can Cancel an Order


The timeframe for canceling an order depends on its delivery method.




Promotions and Canceled Order


If canceling an item means your order is no longer eligible for a promotion or a quantity discount, your order total will be recalculated and credit card charges may apply.


However, if an item from your order is canceled by us for any reason and you have already received your promotional or discounted item, the promotion or discount will remain in effect.



Credit Card Authorization


When you place an online order, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled.


If you cancel an order, the time required to remove the authorization is determined by the financial institution that issued your card. Here are estimated timeframes for some common payment methods:






Canceling Cell Phones with Service Plans


  • If you cancel an order for a cell phone with a service plan, be sure to tell us if you want to cancel service with the carrier when you initiate the return in store or on the phone.
  • If you don't let us know, you may still be charged for wireless service from the carrier.
  • If you cancel an order online for a cell phone with a service plan, you are responsible for canceling service with the carrier.
  • If you paid a deposit for service and have questions about your deposit, please contact the wireless carrier directly.


Authorization Process



An authorization hold will be placed on your credit or debit card when you place an order. An initial authorization is done at time of purchase and is removed and releases the authorization after a few days. Best Buy will then re-authorize that amount 5 days prior to release date. Your account will not actually be billed until your order is shipped, delivered, or picked up at the store. 


If there's a problem authorizing your credit or debit card, we'll email you right away. Keep an eye on your spam folder, in case our emails end up there. If you don't take action to fix the problem within 24 hours, we'll cancel the order.



Gift Cards and Canceled Orders


If you cancel an order that was paid for with a gift card, the purchase amount will be credited to your gift card within 30 minutes of the cancellation. If you no longer have the gift card, call us to request a new one.



Special Orders


You can cancel or return special order items. A restocking fee of 15% will be automatically applied if special order items are returned opened and nondefective. Learn more about Returns & Exchanges.



Custom Orders


Custom and personalized orders made specially for you are non-returnable. Custom Order items are items where a customer has requested specific attributes (e.g. finish, color, size) or where a manufacturer builds only to order.





  If you should need further or urgent, in-the-moment assistance with your order, please call us at

(888) BEST-BUY ((888) 237-8289) 




   Thank you for shopping with us on!