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Help with Unauthorized Orders on

by Social Media Specialist Social Media Specialist on ‎06-30-2017 01:53 PM (37,099 Views)

It can happen to anyone, unfortunately. You get a call from your credit card company to quiz you about some activity on your account and it turns out the purchases in question were not yours. Your first reaction is probably upset and maybe a bit of panic. In a few minutes you start looking for answers and assistance. This article should give you some clear action to take to help resolve such a situation ever happen to you.


If your account was used to create an order without your permission, but your credit card information was not used for the order:

  • Change your account password as soon as possible
  • It is not recommended to share login credentials between websites, but if you do, monitor those other accounts closely. Better yet, change those passwords as well

If your account and credit card information was used to create an order without your permission:

  • Contact your credit card issuer or bank to report the incident. Follow any advice you are offered by them
  • Cancel the order if you can, or call at 888-237-8289 as soon as possible to report the incident. Best Buy can attempt to cancel the order or redirect a shipment to keep valuable products from being delivered to fraudsters
  • Contact your local police and file a report
  • Change your account password as soon as possible

Please note:

  • Best Buy will generally not reach out to you after the incident is reported, however Best Buy will cooperate with the authorities in their investigations
  • If you need more information about your situation, please contact your local police or credit card company for an update on their investigation



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