BestBuy.com Order Shipping
Shipping Costs and Timing
Shipping Costs
Shipping cost is calculated on a "per order," "per item" or "per pound" basis and is based on the shipping option you select. We sometimes offer free shipping for specific shipping options in select categories, or free shipping sitewide.
Shipping Timing
You can see estimated arrival dates on each product page and during the checkout process. During checkout, you can choose an estimated arrival date from the options provided. Same Day Delivery is available in select areas and ZIP codes Sunday-Saturday, excluding holidays. Same Day Delivery orders must be placed before 3 p.m. local time; orders placed after 3 p.m. will be delivered the next day.
Entering your shipping destination ZIP code or allowing BestBuy.com to use your current location can result in greater accuracy for your estimated arrival date. Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date. If for some reason you don't receive your product, you may be eligible for a replacement product if you notify us within 60 days of your shipping confirmation e-mail.
Title to Products
Purchases of product through BestBuy.com are subject to a destination contract. This means that the risk of loss and title for these products passes to you upon the carrier's delivery to your ship-to address, and Best Buy is not responsible for any loss, theft or damage after delivery.
How to Change Your Shipping or Pickup Options After an Order Has Been Placed
You can change your shipping options as long as your order has not begun our shipping process. This is usually within thirty minutes of placing the order. (During our busy holiday season, it might be shorter.)
In general, here are the timeframes to keep in mind.
Let us know within 30 minutes if you'd like to:
- Change your shipping method
- Change your order from shipping to store pickup
- Change the shipping address
- Change store pickup location
Let us know within 5 days if you'd like to:
- Switch from store pickup to shipping
Shipping to Multiple Addresses
Can I ship items in the same order to multiple addresses?
If you order two or more different items, you can choose separate shipping addresses and shipping methods (Standard, Two Day, One Day or Same Day) for each. During checkout, specify the shipping address and method for each item.
If you want to ship multiple quantities of the same item to separate shipping addresses, you'll need to place separate orders.
Shipping to a Military Address — APO/FPO
Most items on BestBuy.com can be shipped to Army Post Office (APO) or Fleet Post Office (FPO) addresses. Standard shipping is the only option available for APO or FPO addresses. Shipping to an APO or FPO address may be limited or restricted. The following items do not qualify:
- Scheduled delivery items, such as large appliances
- Large or heavy items
- Items containing hazardous materials, such as lithium batteries
- Items or item categories not allowed due to USPS restrictions
If an item cannot be shipped to an APO or FPO address, we'll let you know after you have entered the shipping information.
Shipping Times
Some items shipped to APO and FPO addresses will be received within 5 to 7 business days. However, most orders take up to 14 business days. Orders containing older movies and music titles may take up to 30 business days.
Entering APO or FPO Military Addresses
To make sure your package gets to its destination, follow these instructions for entering a military address.
- Address field
- For Army, Navy and Marines: Enter Unit Number and Box Number.
- For Ships: Enter Ship Name and Hull Number.
- For Air Force: Enter PSC Number and Box Number
- Address Line 2 field
Enter optional military command or organization name (e.g., USAG J or 2/566 Postal Co.).
- City field
Enter APO or FPO.
Note: We cannot ship to city codes other than APO or FPO for military shipments.
- State field
Select one of the following:
- AA – Armed Forces America
- AE – Armed Forces Europe, Middle East, Africa and Canada
- AP – Armed Forces Pacific
- ZIP Code field
Enter the 5-digit ZIP code for the military unit. It must start with a 0 or 9.
- Phone field
We suggest entering the phone number of a family member or friend who is stateside. Our system does not accept international numbers.
Military Address Examples
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Army/Air Post Office (APO)
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Fleet Post Office (FPO)
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PFC Jane Doe
Unit 100 Box 987
APO AE 09021
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John Doe
USS Cochrane DDG 96
FPO AP 96691
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