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Best Buy Outlet - Clearance | Open-Box | Refurbished | Pre-Owned

by on ‎02-01-2016 02:41 PM - edited on ‎05-07-2018 04:21 PM by Social Media Specialist Social Media Specialist (59,774 Views)





 The Best Buy Outlet is a great place to find discount electronics. If you need a new computer on a budget, a refurbished laptop or refurbished desktop computer will run just as well as brand new models, but will generally be available at reduced prices. In fact, our online Outlet Center even features refurbished MacBook models.


 If you're looking for a low-cost replacement for a lost, damaged or outdated cell phone, we have a great selection of refurbished phones and pre-owned phones from the brands you know and trust.


 We offer a large selection of discounted technology products across a number of types and categories, including pre-owned video games and gaming consoles, open-box appliances, clearance cameras and so much more.







Shopping for discounted items is easier if you know what you are looking for. Check out the ways you can shop the outlet center to find great prices on electronics:



Clearance Products


Clearance items are brand-new, factory-sealed products that are end of stock or discontinued by the manufacturer. 



  • Warranty: Full manufacturer's warranty
  • Return & Exchange Promise: Yes
  • My Best Buy Points: Yes


 Open-Box Items


Customers return opened products for a variety of reasons--a gift was the wrong color or model, or the TV or appliance was too big to fit. Some open-box products served as in-store displays. Each open-box product was tested or inspected to verify proper working order and physical appearance, and assigned a condition--Excellent-Certified, Excellent, Satisfactory or Fair. In addition, most open-box products include all parts and accessories (exceptions are noted as part of the product's condition).


  • Warranty: Covered under warranty, exceptions may apply
  • Return & Exchange Promise: Yes
  • My Best Buy Points: Yes




 Product Conditions





Select product categories are eligible for certification. Each Excellent-Certified product has passed the Geek Squad Certified process. Products in this condition look brand new — with no physical flaws, scratches or scuffs — and include the original parts* and accessories, as well as the original box (or a suitable replacement).** In addition, the product was professionally cleaned, then repackaged with care to give you a product as near to new as possible. Excellent-Certified products can be found in Best Buy stores and online.


Geek Squad Certified programs involve a rigorous multipoint inspection designed to ensure the highest performance and quality standards. 






Products in Excellent condition look brand new — with no physical flaws, scratches or scuffs — and include all original parts* and accessories. The product will be in its original packaging or a suitable replacement box.** Products in Excellent condition can be found in Best Buy stores and online.





Products in Satisfactory condition show minor to moderate signs of use that affect cosmetic appearance, but have no impact on performance. If the product has a screen, it is intact and fully functional, with no visible blemishes in the viewing area. (A Satisfactory product does not include dents, chips, cracks or deep scratches.) In addition, original packaging is typically not present, and nonessential parts or accessories might be missing, such as a commonly available cable or remote (identified on each individual product). Products in Satisfactory condition can be found in Best Buy stores (selection varies), where the factors mentioned above are accounted for in the savings you'll see.






Products in Fair condition operate as intended, but show more significant scratches, dents or chips — for example, an appliance returned to a Best Buy store with a dent or large scratch or a TV with a minor scuff on the screen that doesn't affect viewing quality. Original packaging is typically not included and vital accessories are commonly missing, like a TV pedestal or a proprietary cable (identified on each individual product). Products in Fair condition may be found in Best Buy stores (selection varies) so you can see them for yourself. If you can accept visible flaws, you'll also realize substantial savings.



 *Product might not include the owner's manual or manufacturer registration card.
**Common home delivery products such as TVs and major appliances may still qualify for Excellent or Excellent-Certified condition without packaging or a box.



 Refurbished Products


Occasionally, technology misbehaves right out of the box. Other products work as expected, but need some sprucing up (such as a new screen, battery or casing). Refurbished products are repaired and restored to a like-new state (may have minor scratches), either by one of Best Buy's in-house repair centers, the manufacturer or a third-party refurbishment company. The products are verified to work properly and include all essential parts and accessories (original or comparable substitutes).


  • Warranty: Most products offer a minimum 90 day warranty unless otherwise noted. See product specifications for warranty details.
  • Return & Exchange Promise: Yes
  • My Best Buy Points: Yes



 Pre-Owned Items


Pre-owned products have been opened and used (some for weeks or months, others for a year or more), and were typically acquired through the Best Buy Trade-In program.



 Pre-owned games were sent from Best Buy stores to a refurbishment center. All disc-based games were resurfaced to remove scratches and ensure they're in playable condition. Games may not include original packaging, artwork or manuals.


  • Return & Exchange Promise: Yes
  • My Best Buy Points: Yes


Other pre-owned products are inspected and verified to function properly, cleaned top to bottom, and restored to original factory specifications (as applicable). Pre-owned products may not include all parts and accessories (details are provided for each item), and usually do not have original packaging.


  • Warranty: Products sold by Best Buy often include a limited warranty through Best Buy.
  • Return & Exchange Promise: Yes
  • My Best Buy Points: Yes







The Best Buy Outlet provides everyday savings on high-quality, brand-name consumer electronics, appliances, computers and accessories. Best Buy also stands behind its products with the Return & Exchange Promise and warranty coverage, plus purchases are eligible for My Best Buy® points.


Here is a quick look at the product types and conditions within the Best Buy Outlet, or read more in this guide for additional details.












What is the Warranty on an Outlet Item?

A manufacturer's warranty applies to clearance and open-box items we sell, while product warranties vary for refurbished products. Pre-owned games we sell carry the same warranty as new games sold by Best Buy. Other pre-owned products sold by Best Buy often include a limited warranty through Best Buy. 



What is the Return & Exchange Promise on an Outlet Item?

Products should be covered entirely by our Return & Exchange Promise. The item must be returned in the same physical condition that it was purchased and with all accessories and parts that it was sold with. Full refunds will be issued back to the original form of payment if all terms of the return policy are met. Online and store purchases can be returned at any Best Buy store in the United States.



Can I still get My Best Buy™ points on Outlet purchases?




Does the Price Match Guarantee apply to clearance items, open-box items, refurbished items, and pre-owned items?

As stated in our Price Match Guarantee, it does NOT cover any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor.



Where can I shop for these types of products? offers a wide variety of clearance, open-box, refurbished and pre-owned products in Excellent-Certified and Excellent condition.


Your local Best Buy store also has a varied selection of these products in the aisles and on end caps. Signs in the store will guide you to locations in each department, where Outlet products are easily distinguished by red labels. Each open-box product also includes details on the price label regarding its physical appearance, parts and accessories. And of course, you can always ask our friendly Blue Shirts for answers to your questions and help with choosing the best product for your needs and budget.


Additionally, Best Buy operates several outlet stores in the United States. We also periodically offer sales on open box and clearance items at our distribution centers during Warehouse Sales. You can check the open hours of our otlet stores and find out when your nearest distribution center is having a Warehouse Sale at this link.