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Posts: 1
Registered: ‎12-21-2019

wrong gift card scanned by local bestbuy store

I had a problem with my gift card (ebay gc) purchase at local Bestbuy Store at Spring TX. I bought two ebay gift cards, one of them works fine, the other one does not work at Ebay website, with $0 balance. I was told by ebay that the bad gift card in my hand was never activited. 


After checking the Bestbuy receipt, I found the bad GC has different serial # compared to the receipt. On the receipt is *6099, the one in my hand is *6098. So most likely it is inaccurate barcode reading. 


I visited the Bestbuy Store Spring TX once and talked to the customer service, but they are unable to help solve my problem.  Would you be able to help to solve my problem?

Thanks a lot! 

Posts: 525
Topics: 31
Kudos: 148
Solutions: 25
Registered: ‎10-03-2017

Re: wrong gift card scanned by local bestbuy store

Hey there, gbzheng, 


Thanks for contacting Best Buy here on the Forums! 


Having issues using a gift card can be a pain, and I understand what you're going through having had similar issues in the past with other types of gift cards that I've purchased at other retailers. We're more than willing to help you out with this and do what we can so that your eBay gift card is fully activated. 


I can see you sent Austin a Private Message about this, and I will go ahead and reply to that now since he isn't available at the moment. Please be on the lookout for that message and we can continue working together on this.


Happy to help!

Cameron|Social Media Specialist | Best Buy® Corporate
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