06-29-2019 06:59 PM
06-30-2019 01:43 PM
Welcome to the Best Buy Community forums. Thanks for reaching out to us about this. I’m sorry about the poor experience you had.
I have not heard anything about a free 30-minute instruction session either, but the manager you worked with should not have acted in the way you described. Please reach out to me through a private message with your name, email address, phone number, and the customer service PIN from your receipt. If you could tell me when you visited that store, that would also be a huge help.
You can send that private message by using the link in my signature below this post.