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Posts: 1
Registered: ‎06-25-2013

still being charged for a apple watch I don't own

on November 25, 2019 I purchased an Apple Watch series 4 at Best Buy through ATT next plan where I would pay it monthly. I returned the watch on that same day and unopened, I got my refund for the tax I paid but I am still being charged monthly installments for the apple watch. I have my customer service PIN on my receipt, I called the Best Buy customer service number several times yesterday only to be constantly transferred. Is there any way you can help me?



Posts: 5,079
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Registered: ‎08-21-2017

Re: still being charged for a apple watch I don't own

Hi there, Patrick,


Thank you for stopping by our community forum. I know something strange is going on when my cell phone bill is different than the last few months. I'd be happy to give you some details on how to get help moving forward. Did you return this watch at one of our store locations or by mail? Typically our store associates should help make sure that this watch was removed from your account. I would recommend returning to that store for further assistance. If you made this return by mail I would recommend calling our Best Buy Mobile team at (877) 702-2211 for help. Please let us know if you have more questions we can help with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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