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New Member
Posts: 2
Registered: ‎04-30-2021

so does no one use the phone, or...

every time i try to call best buy, my local store, i get an automated message that goes on for about 10 minutes before it gives me an option to do anything. my options are listen to it again or hang up. <br><br>are you serious. <br><br>so i try to call support, which gives me a bunch of spread out options for things one might need help or assistance with but NONE are just “Talk to a person and get some general answers”. or put something on hold or WHAT HAVE YOU i dont know but then when i press a number for the closest thing i can think of ?? they get mad that im on their line asking an irrelevant question, but i have No Where Else To Go. <br><br>so am i just supposed to call support hub when i need something, and the hub is somewhere irrelevant to me and my situation, or what? am i missing something? why dont stores just answer their /darn/ phones? <br>during a pandemic, when you’re supposed to not go out as much as possible, am i supposed to just waste time and gas to get out to a best buy just to confirm something? <br><br>seriously confused. dont see how the hell this helps your company or anyone else.
New Member
Posts: 2
Registered: ‎04-30-2021

Re: so does no one use the phone, or...

also nice to know forum formatting is garbo lol.
Posts: 9,642
Topics: 1,338
Kudos: 697
Blog Posts: 0
Solutions: 311
Registered: ‎11-10-2008

Re: so does no one use the phone, or...

Forum formatting is restricted due to spam and security reasons. Also depending on store capacity limitations staff  to answer phones is limited too. It's not being lazy or it's not being they don't care but they are busy assisting other customers in the store.


These forums are a great resource to get help when you cant get someone on the phone or can't get someone in chat. Is there a technology or product question we might be able to help you with?

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 5,910
Topics: 200
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Registered: ‎08-21-2017

Re: so does no one use the phone, or...

Hi there, uh-huh,


Welcome to our community forums and thank you for taking the time to reach out to us. We offer quite a few different ways to contact us so I'm disappointed to hear that you're having trouble getting assistance. I would be glad to see how I can help.


What sort of questions did you have? Any additional information would be much appreciated. I look forward to hearing back from you.



AndrewB|Social Media Specialist | Best Buy® Corporate
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