Best Buy Store Purchase

[socalmb]

Hello,

I purchased a projector on 12/14. It wasn't what I am looking for. I attempted a return, but was told there was a restocking fee now even for Total Tech members. Was this a mistake? I thought that was a benefit of TotalTech? I'd like some advice in how to avoid the restock charge.

Thank you

[JEzra-BBY]

Hello, Socalmb, 

Thank you for reaching out to us here on our Forums although I wish it was under better circumstances. We strive to provide the best customer service possible. Making a refund should be a quick and easy process. I have been dealing with a refund issue so I can understand how you might be feeling. I would like to assist you in any way I can to improve your experience. If you please, could you send me a private message with your full name, phone number, email, and order number to start. 

Thanks,