Best Buy Store Purchase

[ckthompson]

In January 2020 we bought a refrigerator and were told we needed a 6ft water line kit in order for the ice maker to work. We found out after the fridge was delivered that there was nothing for the water line to attach to and we had to have a plumber come and do a water line and the 6ft line wasn't long enough so we had to get a longer line. Bottom line is: we never should have been told to get a water line that 1) wasn't known if we needed it and 2) wasn't the right length even if we did. So then Covid-19 hit and twice we tried to take the water line back and couldn't get in. We don't live near the Best Buy we bought the fridge from so it took a while to get back there, which we did today only to be told that it had been too long and they wouldn't give me my money back. We're only talking $32.00 here but they were adamant...they would not take it back. I had the receipt and the box with the line in it was undamaged and they could clearly put it back on the shelf and sell it again. I even left it at the store, since I don't need it. I am VERY disappointed in Best Buy and will buy my appliances, computers, etc. elsewhere. I would like to attach the receipt but I don't see a place to do so. My delivery order is {removed per forum guidelines}. We spent $1165, you would think $32 was small potatoes next to that..

[nckhammond]

No ones return period that I know of is over 3 months and it's been 8 or 9....

In addition the 6 foot braided line is generally all they need to extend the line that is already there. It's not Best Buys fault you didnt even look to see if you had a water line hook up.

[jdogg836]

Exceptions to the return policy are done by the store leadership, if they were unable to grant you one due to length of time that has elapsed unfortunately that would be the final answer. Corporate goes by the return policy printed on every receipt and posted online.

“Receipt should have no limit” - I can’t think of any retailer that subscribes to this train of thought. Even the almighty Costco and L.L. Bean have backed away from this. Sears removed this idea from their Craftsman line and it still didn’t save them. If this was the case, we would have customers trying to return unopened tube televisions. I mean, we still do see oddities like this, but the return policy doesn’t allow it to happen.

[ckthompson]

there was not a line at all...salesperson should have asked before selling us the other line...regardless of whether or not we knew if we had a water line hook up

[jdogg836]

Did you buy a fridge with an ice maker or water dispenser?  If so, I'm afraid I would have made the same assumption.