Best Buy Store Purchase

[n1_sti]

Hello!

Yesterday I went to Best Buy to return an item that I did not like. Upon the return I recieved a warning stating that my future returns may be declined. I am confused why I received this because this is the first opened return I have done. It was for $60 headphones. In the past I only have returned either unopened items or items that have been defective and I had used my geek squad protection plan. I would really like to buy a protection plan on these new headphones, but worry I won't be able to return them if anything happens. I called The Retail Equation and they were no help. They said I was banned for one year even though this is my first warning? A customer service represntative of Best Buy told me the warning only lasts 90 days. I am worried that all my geek squad protection plans are useless as I will not be able to exchange or replace anything if something happens. I was wondering if i could get this warning reversed as I do not abuse returns and have been a loyal customer that has spent thousands at Best Buy. Thanks for any help and advice in advance. 

[Fey-BBY Social Media Specialist · Accepted solution]

Hello, n1_sti!

Welcome to our online community, here on the Best Buy Forums! Thanks for writing to us today!

I'm sorry to hear that you received a warning when placing a recent return. I can understand how it is important to shop with the confidence of being able to return a product (if the need should arise), and that it would be concerning to receive such a warning. We would be happy to look into this with you. I see that you have sent in a Private Message in regards to your concerns. We'll follow up with you there, shortly, so that we can securely collect some additional information from you.

Thanks,

[n1_sti]

Thank you for your help. I private messaged you back!

[n1_sti]

I would like to thank Fey for helping me with a solution!

[Fey-BBY Social Media Specialist]

n1_sti,

You're very welcome! I'm glad that we were able to help figure things out. Thanks for choosing Best Buy!

Regards,