06-14-2019 02:48 AM
06-14-2019 01:18 PM
Thanks for connecting with us on our forums! I totally understand how important it is to ensure that your gift cards can be used as you expect.
It does appear that the T-Mobile prepaid cards that we sell are only able to be used on prepaid plans and they do list this on the card. I do apologize if there was ant confusion around this. Generally speaking, prepaid cards are considered final sale items as per our Return & Exchange Promise and they cannot be returned. While we cannot make any specific promises, we would be happy to take a closer look at this. Would you be able to send us a Private Message with more information? Please be sure to include your Customer Service Pin (found on the receipt) as well as your full name, email address, and phone number.
06-15-2019 05:04 AM