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Posts: 1
Registered: ‎12-02-2019


i tried to cancel my order but it didn't let due to i order it from the store and i called the number that they didn't answered. I can't go to the store either what can i do i need help asap

Posts: 7,180
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Registered: ‎12-23-2016

Re: purchase

Hello, lily14,


Welcome tot he Best Buy Community forums. Thanks for getting in touch with us about this. I'm sorry you weren't able to get through by phone.


At noted here, orders can only be cancelled for about 30 minutes after they are placed. This is true of both online orders and store purchases.


Can you please send me a private message through the link in my signature? If you include your name, email address, phone number, and order number, I can check the order out and see what's possible. 



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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