12-09-2019 11:44 AM
Welcome tot he Best Buy Community forums. Thanks for getting in touch with us about this. I'm sorry you weren't able to get through by phone.
At noted here, orders can only be cancelled for about 30 minutes after they are placed. This is true of both online orders and store purchases.
Can you please send me a private message through the link in my signature? If you include your name, email address, phone number, and order number, I can check the order out and see what's possible.