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New Member
Posts: 1
Registered: ‎03-22-2019

purchase issue Poughkeepsie NY store

I purchased a Samsung 65" TV this past Tuesday carry out. Hooked it up on Wednesday. Picture is Black and White, no color. Called the store right away, can't get a live body on the phone, today is Friday (total call time is 5 hours, still no live body). Called customer service, the lady says return it to the store so why are you calling us!!!!!! Are you kidding me. I called Samsung on Wednesday and they said someone would contact me about looking at TV. yeah it's brand new plug and play. It is coming off the wall tonight and being returned to the store tomorrow morning. I do not know how they stay in business when you can not get a live body on the phone. Not acceptable. I will not get another one from Best Buy, I will be taking my money someplace else. It's sad all my tv's for the last 15 years have come from Best Buy. You lost another customer. Customers should be able to call a store and speak to someone!

Posts: 588
Topics: 23
Kudos: 84
Solutions: 34
Registered: ‎07-23-2018

Re: purchase issue Poughkeepsie NY store

Hey, laks64, 


Welcome to our forums. We always love new members. However, I do wish it was under better circumstances. Purchasing a new TV should be such an exciting experience, and we would never want anything to get in the way of that.


If you purchased a TV that you believe to be defective, your best bet would generally be to take advantage of our Return & Exchange Promise.  I'm sorry to hear you were unable to get in contact with our store. If you have any questions, or if you need additional assistance, please utilize the button in my signature to send us a Private Message. 

Austin|Social Media Specialist | Best Buy® Corporate
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