09-12-2019 03:12 PM
I visited the Savannah, GA store yesterday. The "gentleman" in Apple computers was rude and condescending. I question if he was age disciminiatory or perhaps ethnicity? Either way, he steered me a direction and went on to visit with a friend that had stopped in. Next stop, was cell phones. I looked around for 10" and again was never appoached by the 3 employees that were too busy also conversing to much to care about a customer. The last straw was on the way my way out the "greeter" at the door ask if I had gotten everything (I was carrying nothing). I proceeded to tell him and he offered nothing to me by means of helping me, getting a manager to address my concern or to getting an employee to do their job,. not even an apology. I left feeling discriminated against due to my age and ethnicity. It is no wonder so many storefronts are going out of business. If I want to a cheap price and no help I will go to Amazon or Walmart. But to be treated like that and still pay higher prices I believe I deserve a bit of assistance? I spoke to the manager today and he asked what he could do....I thought to myself, he is asking me?! I suggested he might want to speak to the employees involved and offer them the door or at least, re-trained! I won't be surprised if Best Buy ends up with a going out of business sign up....with that attitude they have nowhere to go but out. sincerely disappointed.
Solved! Go to Solution.
09-15-2019 03:36 PM
Welcome to our community. It hasn't happened to me often, but those occasions where I visited a retailer and did not receive the assistance I needed left an indelible impression and not a very good one. We always wish you and our other customers to have a stellar experience when they visit our stores and to hear the kind of events that you've described is not pleasing. I apologize for our having disappointed you.
I was happy to hear that you were able to provide your feedback directly to a store leader as they are best suited to address such concerns, especially where our employees are concerned.
Please know I am grateful you took the time to share your thoughts here as well. Best Buy cannot hope to improve in meaningful ways without the input of our valued customers like you.