10-28-2022 10:16 PM
I ordered HP Laptop on the 5th of oct, choosen fast shipping to be deilvered on the 8th of october and shimpment has shown delivered by 8:29 am i checked it 10 mins later with my high security system in my building they have never recived it. we de decided to check the buildings camera and it was never delivered
Finally concluded it’s not delivered, called next day Best Buy for replacemnt, anc choose to pick it up from store and after i have reched the store they said the order was canceled and got text order cancelled, later asked for refund they said yes we do wait for a mail confimration and i never recieved the mail i have reached out to fedex and they said i should get a replacment or a refund and then suddenly both bestbuy and fedex said it’s delivered and shared the tracking number , I have requested Best Buy proof of delivery, but they dont have and after so many phone calls with both best buy and fedex
bestbuy store and cutsomer service said its all in the hand of fedex you should file a claim
and fedex said on a phone call that they have lost my package (i have it recorded) and driver can not recall
i filed a claim to fedex and it was not approved as the shipper who is bestbuy should be the one who file a claim not me
and i got an offcial letter from building manger who runs my condominium that the delivery was never recived and we have footage that proves our claim
Bestbuy and fedex both are saying they have delivered it!!
I am very sad, this laptop was paid by my brother who lives overseas for his college and now he doesnt have money to get a new laptop or even refund to buy a new one and now he is attending collage without a laptop and all his colleges have and this might make him fail this semster!!
also, i have pushed my flight twice thought i was getting a replacment to fly from Dallas to Egypt with the laptop and this costes more money and i have paid for the sake of waiting for the laptop!!!
now wheres my right! a refund or a replacment
why a young boy pays for a laptop and he never got it
you have no idea how many days he have worked to gather this mony!!!!
please help me what shall i do ??
10-29-2022 05:49 PM
11-01-2022 04:33 PM
Understood. You can reach me by emailing firstname.lastname@example.org. Be sure to put "ATTN Trey" in the subject line, as it will make it easier to locate.
11-05-2022 03:57 AM